Emergency Repairs

When disaster strikes your HTA/BT network, NEO-CAM’s certified emergency teams deliver rapid, reliable solutions to minimize downtime and protect your assets. Our 24/7 rapid-response service combines French-standard expertise from HT FORMATIONS with deep local knowledge of Cameroon’s grid challenges, ensuring your power is restored safely and efficiently.

With strategically located depots across Cameroon, our emergency crews achieve industry-leading response times. In urban centers like Douala and Yaoundé, we’re on-site within 2 hours of your call, while remote locations receive expert attention in under 6 hours for priority clients. Our mobile command units arrive equipped with specialized gear for live-line repairs up to 33kV, portable substations, and 500kVA generators to maintain critical operations during restoration.

Every emergency begins with our AI-assisted fault detection system, cutting diagnosis time in half compared to conventional methods. Whether addressing transformer failures, switchgear malfunctions, or storm-damaged distribution lines, our technicians employ Eneo-validated protocols and explosion-proof equipment to work safely in hazardous conditions. Post-repair, we conduct infrared scans and load testing to ensure no latent issues remain.

From the first alert to final resolution, NEO-CAM provides end-to-end emergency support. Our dedicated hotline dispatches crews instantly while keeping you informed with real-time progress updates. Following restoration, you receive detailed reports for insurance and compliance purposes, plus actionable recommendations to harden your infrastructure against future failures.

Trusted by industries, municipalities, and utilities, we’ve maintained a 98% SLA compliance rate since 2019 with zero major safety incidents. Clients particularly value our preventive follow-up program, which has helped 40% of them significantly reduce recurring outages. When the grid fails, NEO-CAM doesn’t just fix the problem – we help build a more resilient power infrastructure for Cameroon.